Jeep still working to improve Cherokee's 9-speed auto
Fiat Chrysler is hoping an upcoming software update will stem the tide of consumer complaints surrounding its nine-speed automatic transmission. Owners of the 2014 Jeep Cherokee have reported a number of problems on the National Highway Traffic Safety Administration's SaferCar.gov website, since the new model and its troubled gearbox arrived way back in October 2013.
The software update is "intended to keep the vehicle performing as intended, and to prevent durability issues from occurring in the future," an FCA spokesperson told Automotive News, and will be available to owners of both the 2014 to 2015 Jeep Cherokee and the 2015 Chrysler 200, which also uses the 9AT. While FCA will be notifying consumers of the update, owners can also request the software reflash if they happen into their dealer before then.
Despite the widely documented problems with the transmission, the only complaints on NHTSA's website relate to the 2014 Cherokee – neither the 2015 Jeep nor the 200 have received any complaints. That bodes well as FCA prepares to begin deliveries of the 2015 Jeep Renegade and launch the Fiat 500X, both of which pair the 9AT with the 2.4-liter Tigershark four-cylinder.
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"We have had to do an inordinate amount of intervention on that transmission, surely beyond what any of us had forecast," FCA CEO Sergio Marchionne told Automotive News. "There are things that we have done – that we continue to do. Our proactive customer care intervention has actually increased in intensity on these vehicles in 2014, especially in the second half."
What's fascinating about the 9AT's problems are that they haven't been the fault of manufacturer ZF, but have related to software that wasn't "mature" and had "teething problems," Marchionne has said previously, AN reports.
With the lack of criticism for the 9AT in 2015 models and this pending software update, though, here's hoping that FCA has finally figured out its fuel-sipping gearbox.
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How? Pretty simple. Must have been by far the cheapest component available. Meanwhile Chrysler decided to also not implement it properly which is Classic Chrysler. Those who own the marque know what I am saying Ford cars, same. Only a crazy person would buy a non GM American car.-2ReportReply
I don't know how these companies don't catch these issues before production. I bought a 2012 Ford Fusion with the 6spd Auto and I will tell you that from what I read on the forums, Fords have the absolute worst Auto transmissions out there. I had to get my trans reflashed at about 10k miles and the loaner I was given had a transmission that was ready to fall out since it kept slipping gears real bad. I do agree to buy once the vehicle has been out for a while, but my Ford was in it's last model year before they changed to the current design.
Yes, you're right. Sometimes this happens and it's the risk you run. I liked the car enough to take a chance. However, my other car was a Hyundai Genesis Coupe with 8AT. Got the model year where it was the first year for that brand new transmission. Have had zero problems and I run that thing 10x harder than my Jeep. Almost no mention of tranny issues on the forum either. So, if any old line is still holding true I would have to say it would be "American cars suck".
I brought it to the dealer around 6000km and told them about the transmission problems and that I wanted the transmission update. Their response: "How do you know about that? You're not supposed to know about that!" But since I knew that an update existed and I insisted they agreed to update it (They would have never updated it if I didn't make a stink about it). Long story short, it took them 3 full days (2 separate visits) to get the software updated then when I went to pick it up the guy had no idea and had no proof that any update was installed. But it did shift a lot smoother afterwards, it's still not 100% though.
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