Published: 23:39 GMT, 10 February 2015 | Updated: 08:28 GMT, 11 February 2015
I am 95 and disabled. I have a concern with my Barclaycard that is worrying me out of all proportion to the relatively small sum involved.
In September, a firm took £23.96 from my account for goods I never received. In November, Barclaycard credited this to my account but my December statement shows that it is charging me this amount again. It insists the account is correct, but I think I am still £23.96 out of pocket.
I do not know whether the item was shipped or not, but I do know that it never arrived. My guess is that it went to a similar-sounding address nearby, which is owned by a TV celebrity. It may well have been dumped on his doorstep and later purloined by someone.
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A Barclays spokesman says: ‘We always aim to offer our customers the highest level of service and we are very sorry that on this occasion we fell short'G. F., Kent.
When I contacted Barclaycard, it quickly sorted out the problem and confirmed your refund is permanent and you will not be recharged. The confusion was caused because one of the figures quoted in a letter from Barclaycard to you was inaccurate.
A spokesman says it very much regrets this and the delay in sorting out your complaint. By way of apology it has credited your account with £50 for the inconvenience and a further £20 to cover your postage costs.
A spokesman says: ‘We always aim to offer our customers the highest level of service and we are very sorry that on this occasion we fell short.’
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